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Delivery of your Chesterfield
The Chesterfield furniture from the brand "The Chesterfield Brand" are not mass-produced, but the furniture is only made when it is actually ordered. Your new Chesterfield is therefore always unique. The average delivery time for a Chesterfield furniture is 2 to 20 weeks, depending on the model of your choice. If you customize a model to your own specifications, or even have a new model developed by us, then the delivery time can increase by a few weeks. Your order confirmation will always inform you of the expected week of delivery.

The final delivery of your order will take place with our own or third-party transport. Of course, we will contact you a few days in advance to agree on the date and planned time of delivery. If you are not present on the agreed date, the furniture will be taken back and offered again in consultation.

If you have any questions regarding the delivery of your order, please contact us.

Complaint Procedure

We value your opinion and experience, as we strive to provide the best service. Despite thorough training and years of experience of our staff, human errors may still occur, which go undetected during quality control. If you have any complaints after receiving one of our Chesterfield products, we would like to hear about it as soon as possible. You should expect to receive a high-quality product from us and we want to resolve any complaints quickly.

Our complaint procedure is as follows:
Complaints about the performance of the agreement must be submitted to Chesterfield.com within a reasonable time after the consumer has identified the defects, with a full and clear description and photos. Complaints can be made about the products or the services provided. The complaint will be answered within 2 working days from the date of receipt. If a complaint requires a foreseeable longer processing time, Chesterfield.com will respond within a period of 14 days with a confirmation of receipt and an indication of the time when the consumer can expect a more detailed answer.

A complaint can be submitted via the complaint form below, which will be sent to Chesterfield.com.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is eligible for the dispute resolution. More information about the Dispute Committee can be found at http://www.sgc.nl.

You can also contact https://ec.europa.eu/consumers/odr/ in case of a complaint/dispute.