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Complaint Procedure
We value your opinion and experience, as we strive to provide the best service. Despite thorough training and years of experience of our staff, human errors may still occur, which go undetected during quality control. If you have any complaints after receiving one of our Chesterfield products, we would like to hear about it as soon as possible. You should expect to receive a high-quality product from us and we want to resolve any complaints quickly.

Our complaint procedure is as follows:
Complaints about the performance of the agreement must be submitted to Chesterfield.com within a reasonable time after the consumer has identified the defects, with a full and clear description and photos. Complaints can be made about the products or the services provided. The complaint will be answered within 2 working days from the date of receipt. If a complaint requires a foreseeable longer processing time, Chesterfield.com will respond within a period of 14 days with a confirmation of receipt and an indication of the time when the consumer can expect a more detailed answer.

A complaint can be submitted via the complaint form below, which will be sent to Chesterfield.com.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is eligible for the dispute resolution. More information about the Dispute Committee can be found at http://www.sgc.nl.

You can also contact https://ec.europa.eu/consumers/odr/ in case of a complaint/dispute.